Refund policy

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your VELV8 purchase, we realize there are times when you may need to return a product.  If you will need to return your product, please review the information below.

~ Returns must be made within 30 days of your receipt date for a refund. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. 

~ Merchandise must be in its original, unopened, and unused condition. If any item is not in its original condition and is damaged or the packaging has been damaged for reasons, not due to our error, we regret we would not be able to issue a refund or offer an exchange. 

~ We regret that we do not refund original shipping costs with the return.

~ Please note on the front side of your receipt or packing slip the reason for your return.

~ Please mail your VELV8.com return to:

VELV8         

2472 Broadway         

New York, New York 10025         

~ You will be responsible for the return shipping & handling charges, which will not be refunded unless you received damaged merchandise (see Damaged Products Policy).

~ Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.

~ All returns will be credited to the original credit card used at the time of purchase.

~ Returns will be processed within 1-2 weeks of our office receiving your item.

~ Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

~ Please do not mail any packages C.O.D., as they will not be accepted.

~ Only items purchased on VELV8.com may be accepted for return.  Items purchased from VELV8.com cannot be returned or exchanged at retailers that sell VELV8 products.

~ Please contact customer service with any questions by email at 

Kristina.Staykova@Velv8.com

~ Please Note: Empty containers cannot be accepted for refund.

DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement.  Items will not be replaced after 30 days. 

REFUNDS (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 

Kristina.Staykova@Velv8.com

SALE ITEMS (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 

Kristina.Staykova@Velv8.com

and send your item to:

VELV8         

2472 Broadway         

New York, New York 10025   

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.